FAQ

What is an escape room?

Real-life room escape games are a type of physical adventure game in which people are put into a scenario where they have to use elements of the room to solve a series of puzzles, find clues, and complete the objective within a set time limit.

Are your rooms scary?

No, none of our rooms are scary. However, Sector 13 does have some horror elements and is recommended for older teens and adults.

What’s the minimum age?

The recommended minimum age to participate is 12 years old. If you have anyone below the minimum age who wishes to participate please contact us for a private room.

What is the cost?

All rooms are $29 per person for regularly scheduled times.

Will I be paired with another group?

Depending on availability of rooms you may be joined by another group. If you would like a private room escape experience please contact us.

How do I purchase tickets?

You can book tickets online here, or contact us by phone or email.

What if I’m stumped?

Don’t worry, we’ll be there to help. You will be provided hints throughout the game if requested.

What rooms are available?

Currently, we have three rooms available The Puzzlemaster, Down The Rabbit Hole, and Sector 13.

When will new rooms be available?

We are always working new puzzles and room ideas. We will regularly update and/or change the room themes.

I have already played The Puzzlemaster, can I play The Lair of the Puzzlemaster?

Yes, The puzzles in this room have been completely redesigned. If you’ve played The Puzzlemaster in the past you’re welcome to come back to try this completely new experience.

I would like to give a friend the Trapped! Escape Room experience as a gift. Can I purchase a gift certificate?

Yes, Gift Certificates are available here.

I have a gift certificate for a specific room. Do I have to use it for that room?

No, all of our gift certificates never expire and will be honored for any room. If you need to change the room just contact us and we’ll be happy to change it to whichever room you wish.

Where are you located?

We are located at 600 N. Mountain Ave in Upland, CA. We’re on Mountain Ave just north of Arrow Hwy at the back of the complex in Building B Ste B204.

Do I need to sign a waiver to participate?

Yes, we are required by our insurance company to have all participants sign a waiver although there is no real risk in any of our rooms. A minor waiver is required for any participants under 18 years old.

If you would like to print and sign the waiver prior to arriving you can find it here:

Trapped! Waiver

Trapped! Waiver for Minors